Last Updated: October 18, 2026
Welcome to our website. By accessing or using this website and purchasing our modem or router unlocking services, you agree to the following Terms and Conditions. Please read them carefully before placing an order.
1. Our Services
We provide unlocking services for supported modems, mobile Wi-Fi hotspots, and routers, including selected Huawei, ZTE, and Alcatel models. Service availability depends on the device model, network operator, firmware, and applicable technical restrictions.
Submitting an order does not guarantee that every device can be unlocked. We will provide the service according to the specific conditions displayed at the time of purchase.
2. Customer Responsibilities
By placing an order, you agree to provide accurate information, including your device model, network operator, and any other details reasonably required to process your request.
You confirm that you own the device or have authorization from its rightful owner to request the unlocking service. You are responsible for ensuring that your use of the service complies with applicable laws and contractual obligations.
3. Orders and Payments
Prices are displayed on the relevant service or order page. Payment must be completed using an available payment method before processing begins, unless otherwise stated.
Please verify your device model and order details before submitting payment. Incorrect or incomplete information may delay processing or prevent successful completion of the service.
4. Processing and Delivery Times
Estimated delivery times are provided on the relevant service page. These estimates are not guarantees unless expressly stated otherwise.
Processing times may vary because of technical checks, network operator restrictions, supplier availability, or circumstances beyond our reasonable control. If a significant delay occurs, please contact us with your order details.
5. Unlocking Instructions
Where applicable, customers are responsible for following the instructions provided with the unlocking service. Some devices may require specific software, compatible equipment, or additional technical steps.
We are not responsible for problems caused by incorrect instructions being followed, unauthorized modifications, incompatible firmware, or actions outside the scope of the service purchased.
6. Refunds and Cancellations
Refund requests are assessed according to the service purchased, its processing status, and applicable consumer protection laws.
If a service cannot be completed, please contact us so we can review your order and determine the appropriate resolution. Where a refund is approved, it will generally be issued through the original payment method when possible.
Nothing in these Terms limits any mandatory refund or cancellation rights you may have under applicable law.
7. Supported Devices and Compatibility
Not all modem and router models, firmware versions, or network operators are supported. Compatibility information may change as technical requirements evolve.
Customers should confirm that their exact device model and network operator are supported before ordering whenever this information is available.
8. Intellectual Property
Unless otherwise stated, the website's original text, design, graphics, and other content are protected by applicable intellectual property laws. You may not reproduce or redistribute this content for commercial purposes without prior authorization.
9. Third-Party Trademarks
Huawei, ZTE, Alcatel, and other brand names are used solely to identify compatible devices and related services. Unless expressly stated, we are an independent service provider and are not affiliated with, endorsed by, or officially connected to these manufacturers or network operators.
10. Limitation of Liability
To the extent permitted by applicable law, we are not liable for indirect or consequential losses arising from the use of our website or services. We do not guarantee uninterrupted website availability or compatibility with every device or network.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
11. Privacy
Information submitted when placing an order or contacting us will be handled in accordance with our Privacy Policy. Please review that policy to understand how personal information is collected, used, and protected.
12. Changes to These Terms
We may update these Terms and Conditions when necessary. Changes will be published on this page with an updated revision date. Your continued use of the website after changes take effect constitutes acceptance where permitted by applicable law.
13. Contact Us
If you have questions about these Terms and Conditions, our services, or an existing order, please visit our Contact Us page.
By using this website or placing an order, you acknowledge that you have read these Terms and Conditions, subject to any rights that cannot legally be waived.
